Stellar is committed to the right to privacy and the protection of personal information in accordance with Privacy Act 1988 and the Health Records and Information Privacy Act 2002 (NSW).
Personal information is any information or opinion whereby your identity may be ascertained.
Individuals from whom we collect personal information include:
Where it is lawful and practicable to do so, individuals may deal with us anonymously (e.g. when enquiring about our products and services generally).
If an individual is acquiring or has acquired a service from Stellar, we will collect and hold their personal information to:
The information collected may include an individual's:
We will, if reasonable and practicable to do so, collect personal information directly from the individual concerned. This may take place when the individual fills out documents such as administrative forms, questionnaires or when the individual gives us personal information in person, over the telephone or through our websites.
Unless we have consent, we will not collect information that reveals an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a political trade union, details of their health, disability, sexual orientation or criminal record.
This is subject to some exceptions including if:
Failing to provide Stellar with certain personal information means that, potentially, we may not be able to provide the relevant service to the individual concerned.
Stellar may disclose personal information to other professionals who are involved in the servicing of the organisation. Where personal information is disclosed to an organisation or individual, we will seek to ensure that the information is held, used and disclosed consistently with the National Privacy Principles contained in the Act and any relevant Privacy Principles under state legislation and other applicable privacy laws and codes.
We will seek consent to use or disclose personal information for the purposes of informing individuals about:
We assume we have consent to use service providers to assist us with marketing (e.g. mailing services or advertising agencies) unless we are told otherwise (see 'Contacting us' below).
We store personal information in different ways, including in paper and electronic form. The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:
In the course of using this site you may provide Stellar with personal information. Stellar will use all reasonable measures to protect any such information from being used for any other purpose other than your intended purpose.
Also individuals may access external websites by clicking on links we have provided on our websites. These external websites are not subject to our privacy standards. Individuals need to review those websites to ascertain how the relevant organisation manages personal information.
Stellar collects information from our website when you visit site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded.
This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site.
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the quality of the information provided to us. We therefore suggest that individuals:
Individuals have a right to access their personal information, subject to some exceptions allowed by law.
Individuals can contact us to request access (see 'Contacting us' below).
We will try to satisfy any questions and correct any errors on our part.
If we do not satisfactorily answer an individual's concerns, they have the right to make a complaint to the Privacy Commissioner on telephone number 1300 363 992 or in writing to:
Office of Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Individuals may ask any questions about privacy and the way we manage personal information or obtain a form requesting access to personal information by:
For further information about Stellar and how we operate, please refer to our website www.stellargroup.com. If you would like more information about privacy in general, please refer to the Privacy Commissioner's website: http://www.privacy.gov.au
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